Terms and Conditions

Terms of service 

Please note - These terms are designed with the staff, clients and horses safety in mind, if you do not adhere to the rules we may ask you to leave.

LIVERY

All horses to have a minimum of 2 vaccinations and tetanus within 12 months of arrival date.
All liveries to arrive between 10 am and 12 pm on day of arrival. All liveries to be vacated by 12 pm on day of leaving, any later collections will incur further charges.
Must arrive with passport at premises and consent to a photocopy being taken (passports do not stay on site).
All horses must be well handled and a minimum age of 4 years.
All paperwork to be completed and returned, signed before horse arrives.
A £50 non refundable deposit to be paid to secure stable and date.
Must be up to date with teeth and farrier. If required, these can be done on site.
All horses must be wormed for the appropriate season. Worming available on site for an additional fee.
Must disclose any health issues, injuries and/or feeding requirements.
Must provide own feed. Standard pony nuts and chaff included in livery fee.
Must disclose any turnout requirements prior to arrival.
Clients must not remove the horses from the stable during visits.
Visiting times are strictly by appointment only and are between the hours of 11am - 12pm monday - saturday.
No refunds will be issued for early termination of livery.
DAY VISITORS
Full payment to be taken at time of booking.
All horses to have a minimum of 2 vaccinations and tetanus within 12 months of arrival date.
Passports will be checked prior to treatment.
All horses must be well handled and a minimum age of 4 years.
Horses to be clean on arrival, dirty horses that need hosing down will incur a charge.
No dogs allowed on the premises.
No U18's to be left unattended on site.
Clients are not permitted in to the courtyard without permission.
All bio-security protocols to be adhered to at all times.
Client to remain on site during treatment.
Appointments must be booked in advance.
Any appointments cancelled with less than 24 hours notice will pay 100% treatment cost.
Failure to comply with our Terms & Conditions will result in full payment being required without treatment. 
PLEASE NOTE:
NONE OF THE TREATMENTS PROVIDED ARE INTENDED TO REPLACE OR ACT AS AN ALTERNATIVE TO CONVENTIONAL TREATMENTS GIVEN BY A VET. THE VETERINARY SURGERY ACT OF 1966 (AMENDED 1996) PROHIBITS ANYONE OTHER THAN A VETERINARY SURGEON TO DIAGNOSE AILMENTS AND GIVING OF ADVICE ON SUCH DIAGNOSIS.
DATA PROTECTION
Your information is protected under current data protection regulations. We keep your data safe and only process that which is necessary in order to deliver our service. We will not share your personal information with third parties unless you give us permission to do so. However, in certain circumstances, Rookery Equine may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority. 
 
Rookery Equine Ltd.
All rights reserved.